What Is a WhatsApp Shared Team Inbox?
A shared inbox lets a whole team answer WhatsApp messages from one business number, each person with their own login.
How it differs from WhatsApp Web
WhatsApp Web and multi-device mirror one account on a few devices. Everyone sees everything, nobody owns a chat and there is no record of who replied. A shared inbox runs on the WhatsApp Business Platform and adds individual accounts, assignment and permissions.
Features that matter
- Individual logins and roles
- Chat assignment, manual and automatic
- Internal notes
- Filters such as unread, unreplied and unassigned
- Mobile app with notifications
- Reports
Signs you need one
- Customers say "I already told your colleague"
- Two people reply to the same message
- Leads go unanswered after hours or on busy days
- Staff use personal phones for business chats