Keep your WhatsApp Business app — and add a team inbox
Meta's coexistence feature lets an eligible WhatsApp Business app number also connect to the WhatsApp Business Platform. The owner keeps using the app on the phone, and the team works in Comzun on the same number.
How to connect
In Comzun choose "Keep my WhatsApp Business app", click Connect with Facebook and confirm your business. Meta shows a QR code; scan it in the WhatsApp Business app on your phone to approve.
What comes along
Your contacts and recent chat history are imported, and new messages appear in both the app and Comzun. Messages sent from the phone show up in Comzun too, so the team sees the whole conversation.
Things to know
- Eligibility is decided by Meta, based on the number and country
- Keep the WhatsApp Business app opened regularly, as Meta requires
- Some app features, such as broadcast lists, work differently once connected
Frequently asked questions
What if my number is not eligible?
You can use a new number with Comzun, or move your number fully to the API, after which it works through Comzun instead of the app.
Your customers are already on WhatsApp.
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