Frequently asked questions
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How does the 14-day free trial work?
Sign up with your business name, email and a password, with no card. For 14 days you get Pro features with up to 3 team members, 500 campaign messages and 200 auto-replies.
What do I need before I sign up?
A Facebook account, a phone number that can receive an SMS or call (or your WhatsApp Business app number), your business name with a website or Facebook page, and a card in WhatsApp Manager for paid template messages.
How long does setup take?
Most businesses reply from Comzun within 15 to 30 minutes. Meta reviews such as the display name can take a few hours to a few days.
Do you add a markup on Meta's message fees?
No. Meta bills your own WhatsApp Business Account at its official rate, and Comzun shows the cost of every chat and campaign.
WhatsApp is free. Why are there message fees?
The WhatsApp app is free. The WhatsApp Business Platform is a paid Meta service that charges per delivered template message. Replies within 24 hours of a customer's message are free.
Can I use my current WhatsApp number?
Yes. Eligible WhatsApp Business app numbers can keep the app (coexistence). Otherwise use a new number or move your number to the API.
Can my number get banned?
Comzun uses only Meta's official API, so the software itself does not put your number at risk. Meta can limit any number that spams, so only message people who opted in.
How many people can reply at the same time?
Your whole team on one number: 3 members on Starter, 5 on Pro, 10 on Business and 25 on Enterprise, with more available.
Does it work on my phone?
Yes, in any browser, as an Android app from Google Play, and as an installed app on iPhone, with push notifications.
Can I get the green verified badge?
Verified badges are granted only by Meta. Once your business is verified we help you apply.
Can you connect WhatsApp to the CRM we already use?
Yes, as a custom integration project by Ozzun Solutions.
How do I delete my account?
An admin can delete the whole workspace from Settings > Delete account; staff can delete their own login. See the data deletion page for details.
Your customers are already on WhatsApp.
Start free for 14 days. No card, no setup fee, Meta fees at cost.